Customer Success Executive

Location: On-site / New York
Employment Type: Full-Time
Experience: 1–3 Years

Job Overview

We are looking for a Customer Success Executive who is passionate about helping customers achieve the best experience with POSWMS. In this role, you’ll work closely with new and existing customers, assist with product onboarding, resolve day-to-day queries, and ensure businesses successfully adopt our software. Your goal is to build strong customer relationships, improve satisfaction, and contribute to long-term customer success.

Key Responsibilities

• Guide new customers through the onboarding and implementation process.
• Provide product demonstrations and basic user training.
• Respond to customer inquiries via phone, email, or support tickets.
• Troubleshoot software-related issues and coordinate with the technical team when needed.
• Follow up with customers to ensure smooth adoption of the platform.
• Build and maintain strong, long-term customer relationships.
• Collect customer feedback and share improvement suggestions with the product team.
• Maintain accurate records of customer interactions and support activities.
• Help improve customer retention and overall satisfaction.

Requirements

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 1–3 years of experience in Customer Support, Customer Success, or Client Relationship Management.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to explain software features in a simple and professional manner.
• Comfortable using CRM systems, email, and online collaboration tools.
• A customer-first attitude with the ability to work independently and as part of a team.

Preferred Skills

• Experience working with ERP, POS, CRM, or SaaS products.
• Basic understanding of inventory, billing, or business management software.
• Knowledge of Microsoft Office or Google Workspace.
• Ability to manage multiple customer requests efficiently.

Why Join POSWMS?

• Work on innovative SaaS products used by businesses worldwide.
• Supportive and collaborative work environment.
• Continuous learning and career development opportunities.
• Competitive salary and performance-based incentives.
• Opportunity to make a real impact on customer success.